
Discount Giant Starts Reducing Losses Within 24 Hours of Vision AI Solution Deployment
Discount giant deploys vision AI to stem loss at self-checkout kiosks. Partnering with a trusted integrator, Telaid, and a leading vision AI solution provider, this leading retailer piloted a solution that reduced theft by $300 within 24 hours of deployment.

The Challenge
One leading discount retailer decided to deploy vision AI at self-checkout (SCO) kiosks to reduce losses due to intentional theft and administrative errors. But deployment proved challenging:
- Disparate in-store configurations made training field technicians difficult
- Verification required assistance from store managers after hours, which was difficult to coordinate
- Needed consistent, on time deployment in select pilot stores across the U.S.
The Solution
Telaid’s nationwide network of W-2 and 1099 field service technicians combined with Telaid’s highly skilled project management organization (PMO) was on point to handle the pilot deployment.
- Telaid offered depot repair service and follow-up field service visits when cameras required repair
- Highly skilled project management team offered best practices to field technicians for install and camera verification for streamlined deployments
- Pilots completed on time, on budget in select stores across the U.S.


The Results
- Within 24 hours of deploying the solution, retailer prevented nearly $300 of losses in a single store
- Retailer will continue nationwide rollout of the solution with Telaid on point for deployment
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