Integration with enterprise management platforms like ServiceNow^® enables streamlined collaboration

Here’s how it works

STEP1: PLAN INTEGRATION

If you use ServiceNow or another enterprise management platform, choose your level of integration. Using ServiceNow’s Integration Hub or direct API integration, we can custom configure systems to include just the right level of access that enables collaboration while upholding your corporate security standards. Telaid handles all integration in-house, significantly reducing time and expense associated with using third-party software and development consultants.

If integration is not currently an option for you, our ServiceNow Customer Portal allows you to log in and interact directly with your Telaid project or service data.

STEP 2: SUBMIT YOUR REQUESTS

Simply submit your technology requests, service tickets or other projects via ServiceNow and the system will automatically notify the correct team members, create a ticket that can be tracked via the dashboard, and trigger action on the part of our team.

STEP 3: ENJOY THE BENEFITS

By integrating key portions of your enterprise platform with Telaid, you can streamline workflows, reduce administrative tasks and enjoy real-time access to project status and updates.

ServiceNow is scalable, cloud-based, easily collaborative and capable of managing all projects no matter the type.

ServiceNow is transforming the way we manage enterprise technology projects

Like you, our goal when adopting new technologies is to achieve better business outcomes. ServiceNow allows us to deliver better customer service to you.

• Using digital workflow, ServiceNow lets Team Telaid spend less time doing paperwork and searching for information, and more time collaborating with your team.
• ServiceNow facilitates labor management to ensure we can quickly identify and assign the right resources to your field projects in an efficient and timely manner.
• ServiceNow allows us to track key performance indicators (KPIs) related to projects in real time, for instant insight into the success of the project.

Ready to learn more or want to get started with integration?

Let’s Talk